Politique de remboursement

Returns & Refunds Policy (Canada)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please go to our Return Portal. Once your return request is accepted, we will email you a prepaid return shipping label so you don't have to arrange your own shipping or pay upfront. A flat fee of $15 CAD will be deducted from your refund to cover the return shipping.

Items sent back to us without first requesting a return through the portal will not be accepted.

You can always contact us for any return question at onlineshopna@fluchos.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days, minus the $15 CAD return shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at onlineshopna@fluchos.com.